Requirements
- At least 3 years of Customer Success experience in a SaaS environment
- Demonstrated experience managing enterprise or large strategic accounts
- Proven ability to build and maintain C-suite and VP-level relationships
- Experience running Executive Business Reviews and presenting to senior stakeholders
- Strong written and verbal communication: you can distill complex situations into clear, confident narratives
- True self-starter mentality: you don't wait to be told what to do and you're comfortable building process where none exists
- High ownership orientation: you treat your accounts like a business owner and hold yourself accountable to outcomes, not just activities
- Startup experience or comfort with ambiguity, shifting priorities, and rapid iteration
Nice to Have
- Experience with Notion for documentation and process building
- Familiarity with Gong for call recording, coaching, and account insights
- Experience working closely with technical teams (e.g. solutions engineering, professional services)
- Background in industries like fintech, enterprise software, or data infrastructure
- Prior experience in an early-stage or high-growth startup environment
