Responsibilities
- Collaborate with sales and technical teams to support enterprise customers after purchase, focusing on optimization, retention, and expansion
- Oversee a portfolio of accounts to ensure strong performance, product adoption, usage growth, renewals, referrals, and satisfaction
- Act as a trusted advisor on payment systems and product strategy, delivering insights on performance and industry trends
- Conduct regular business reviews to assess customer goals, evaluate payment metrics, present product roadmaps, and recommend value-maximizing strategies
- Represent customer needs to internal teams such as Product, Engineering, Support, Marketing, and Sales, providing feedback for product improvements
- Work with account teams to identify expansion opportunities and support customer success that drives portfolio growth
Benefits
- Equity
- Company bonus or sales commissions/bonuses
- Retirement plans
- Health benefits
- Wellness stipends
Compensation
The annual salary range for this role in the primary location is £75,300 - £148,800. This range may vary by location and includes base salary; for sales roles, it reflects On Target Earnings including commissions. The range may cover multiple career levels and will be adjusted based on experience, qualifications, and location. Benefits and compensation details vary by region.
Work Arrangement
Hybrid
Other
- Office-assigned employees in most locations must spend at least 50% of their time monthly in the office or with users
- Employees in Stripe Delivery Center roles in Mexico City, Bengaluru, and Dublin work 100% on-site
- Some teams have stricter office attendance requirements based on team needs
- Benefits may include equity, bonuses or commissions, retirement plans, health coverage, and wellness stipends
