Responsibilities
- Own and nurture relationships with assigned customers to ensure seamless onboarding, implementation, and ongoing support.
- Act as the primary point of contact and advocate for customers, proactively addressing their needs and concerns.
- Establish a trusted advisor relationship with customers to drive the adoption of Humata Health’s solutions.
- Develop and execute success plans tailored to customers' strategic goals and operational workflows.
- Provide insights on industry best practices and leverage analytics to demonstrate value and ROI.
- Balance high-level strategic planning and manage day-to-day tactical execution and problem-solving
- Oversee the customer lifecycle, ensuring smooth transitions from implementation to day-to-day operations.
- Collaborate with internal teams, including Growth, Product Development, and SME’s, to align solutions with customer needs.
- Track and analyze key metrics related to Humata’s performance and to inform proactive strategies.
- Serve as the voice of the customer, driving cross-functional initiatives to improve user experience and product performance.
- Facilitate customer feedback sessions and ensure actionable insights are integrated into product and service improvements.
- Drive customer retention and renewals by consistently demonstrating value.
- Identify opportunities for scope expansion or additional solutions based on customer needs.
- Deliver tailored reports and presentations that highlight customer outcomes, including cost savings, performance metrics, and progress toward goals.
- Prepare for and lead formal presentations to discuss account health and future plans.
Requirements
- Bachelor’s degree in Business, Economics, Healthcare Administration, or a related field.
- 5+ years of experience in a customer success or consulting role, preferably in healthcare or technology.
- Experience working in small teams where both strategic thinking and tactical execution are required daily
- Proven ability to build and maintain relationships with stakeholders at all levels, including executives and operational teams.
- Exceptional communication and presentation skills, with a talent for tailoring messaging to diverse audiences.
- Proficient in PowerBI and data analytics
- Strong analytical mindset with experience in tracking and interpreting key performance indicators (KPIs).
Nice to Have
- Demonstrate ability to work effectively in small team environments and early-stage companies
- Familiarity with healthcare operations, prior authorization, or revenue cycle workflow optimization
- Willingness to travel as required (up to 30%).
Work Arrangement
Hybrid
Additional Information
- Willingness to travel as required (up to 30%).
