Requirements
- 3+ years of experience in Customer Success, Account Management, Business Development, or another customer-facing role
- Native Mandarin proficiency, in additional to English, is required
- Experience of developing strong relationships with a high volume of customers
- Exceptional prioritization skills when managing multiple accounts
- Comfortable with technology
- Influencing skills
- Self-motivated with the ability to own and drive initiatives to completion; able to take a strong degree of ownership over their work
- Assertive problem-solver and proactive relationship manager who can respond quickly to customer needs and anticipate issues and resolve these in advance wherever possible; ability to think strategically and execute tactically
- Interpersonal skills, with the ability to quickly build rapport and establish trust and understanding of customers, professionals, global partners, and cross-functional teams at G-P; ability to leverage relationships to drive growth
- Outstanding communication and presentation skills; able to influence and effectively communicate with all levels; good listener and empathetic
- Adopts a business perspective when assessing situations and making decisions, with the ability to understand how those decisions will impact the business internally and the customer objectives
- Driven by passion for customers, be it making them successful in all dealings with G-P or retaining their business if at all possible
Nice to Have
- Project management and/or business planning
- SaaS or HCM experience
- Knowledge of EOR/global expansion industry
- Salesforce, CSM/CRM
Benefits
- competitive compensation and benefits
Work Arrangement
Remote (Worldwide)
Team
Structure: remote-first teams
Additional Information
- Native Chinese speaking
