Responsibilities
- Build and sustain strategic customer relationships to enhance product adoption and retention
- Deliver in-depth technical knowledge of the product platform
- Advise on implementation frameworks and organizational governance, sharing proven methods from both operational and technical standpoints
- Train cross-functional teams in People, Marketing, Sales, Customer Operations, and Finance on the business impact of process automation
- Design and execute initiatives that expand product utilization within existing teams and uncover expansion opportunities across departments
- Guide and support fellow Customer Success team members to strengthen overall team capabilities
- Serve as the main contact for resolving escalated customer concerns, diagnose issues, and ensure timely solutions
- Conduct data-driven and observational analysis to support internal decision-making and influence product development
- Act as a trusted advisor to customers while representing their interests internally
- Be prepared to operate during Australia business hours
Other
Be prepared to operate during Australia business hours
