HelloKindred is hiring a Customer Success Manager

Anticipated Contract End Date/Length: 6 months to start, potential to extend Work set up: Fully remote (aligned with ET or CT), 40 hours per week We are looking for a Customer Success Manager to support clients across the AMER time zone in a fully remote setup. This role is responsible for guiding customers as they transition from sales prospects to active users of the technology platform, ensuring a seamless implementation experience and long-term success. The position partners closely with Account Managers and internal teams to deliver high-quality project execution while maintaining strong client relationships. What you will do: - Meet with clients to understand project goals and requirements for technology implementation. - Schedule weekly project status calls and share detailed project plans with deliverables and deadlines. - Run workshop sessions including journey mapping within online whiteboard tools and transfer outputs into process flow templates. - Liaise with technology teams on integration requirements and facilitate communication with client stakeholders. - Collaborate with clients to compile content and visual elements for implementation. - Review client-provided content and recommend improvements based on platform capabilities. - Configure client and journey-specific elements within the technology platform. - Brief internal teams on journey builds or build approved journeys and content within the platform. - Support testing, feedback cycles, and final edits prior to go-live. - Create bespoke showcase journeys for training and internal engagement. - Liaise with internal studio teams on design and content requirements, including quotations and deliverables. - Deliver platform training and coaching to client project teams. - Investigate and resolve platform-related questions and queries. - Handover accounts to Account Managers post-implementation. - Provide insights on additional journey opportunities and future roadmap planning. - Track time accurately in project management tools against client and project codes. - Establish and manage project scope, timelines, resources, and budgets. - Contribute to proposals, quotes, and project documentation. - Schedule and lead project kickoff meetings and ongoing check-ins. - Assign tasks, monitor progress, and remove project roadblocks. - Validate deliverables for accuracy and quality. - Communicate progress updates and deliver final project summaries to clients.