Location: Veszprém, Hungary (In-person) or Hungary (Hybrid/Remote)
Type: Full-time
We are seeking a highly skilled Customer Success Implementation Engineer to join our dynamic team. This role is pivotal in ensuring our customers achieve successful implementations of Strivacity’s CIAM solutions while delivering exceptional customer experiences. You will act as a trusted technical advisor, working closely with customers to deploy, integrate, and optimize our platform.
Key Responsibilities
Implementation and Integration
• Lead the technical implementation of Strivacity’s CIAM solutions for customers, ensuring seamless integration with their existing systems.
• Collaborate with customers to define implementation goals, timelines, and success criteria.
• Provide hands-on assistance in configuring and deploying Strivacity solutions, including API integrations, SSO, and user management workflows.
Technical Support and Troubleshooting
• Serve as the primary technical point of contact during the implementation phase.
• Identify, troubleshoot, and resolve technical issues promptly and effectively.
• Escalate complex issues to internal engineering teams while maintaining customer communication.
Customer Success Enablement
• Conduct training sessions and workshops to educate customers on best practices for using Strivacity’s platform.
• Provide technical documentation, guides, and recommendations tailored to customer environments.
• Act as a customer advocate within Strivacity, relaying feedback to product and engineering teams.
Collaboration and Communication
• Bias toward action
• Partner with Customer Success Managers to ensure alignment on customer objectives and progress.
• The highest attention to detail
• Must possess a high level of professionalism and demonstrate a track record of delivering excellent customer service.
• Work closely with internal teams to improve implementation processes and customer satisfaction.
• Maintain accurate and detailed records of customer interactions, issues, and solutions.
Technical Skills
• Strong understanding of
• HTTP protocol and network traffic analysis in browser
• using a REST APIs from code
• HTML5, CSS
• Web security, typical web vulnerabilities
• Knowledge of protocols such as OIDC, Auth2, and SAML2
• Experience with cloud computing & infrastructure such as
• Kubernetes
• Helm
• Programming experience with Javascript/Typescript and Node.JS a plus
Apply on company website Veszprém, Hungary (In-person) or Hungary (Hybrid/Remote) Hybrid Full-time
Strivacity is hiring a Customer Success Implementation Engineer
About company
Strivacity is the leading customer identity and access management (CIAM) platform. It delivers simple and secure registration and sign-in experiences for customers, partners, and AI agents. The platform enables businesses to manage identity orchestration, consent, fraud detection, and data residency from a single solution.
Designed for both security and user experience, Strivacity supports adaptive access controls, identity verification, and seamless self-service registration. It also integrates AI Assist and agentic identity capabilities to secure interactions involving AI agents.
The platform is built to reduce development effort with a 'clicks not code' approach, enabling faster deployment and scalability while maintaining compliance and control over customer data.