Responsibilities
- Lead technical onboarding of identity and access management platforms into client environments, ensuring compatibility with current infrastructure.
- Work directly with clients to establish project objectives, schedules, and measurable outcomes.
- Assist in setting up and launching solutions, including API connections, single sign-on configurations, and user lifecycle processes.
- Serve as the main technical liaison throughout the deployment period.
- Detect, diagnose, and resolve technical challenges efficiently.
- Forward advanced technical problems to internal developers while keeping clients informed.
- Deliver instructional sessions and technical workshops to help clients adopt platform features effectively.
- Create customized technical documentation, setup guides, and configuration recommendations.
- Represent client needs internally by sharing insights with product and engineering departments.
- Coordinate with Customer Success Managers to align on client goals and track progress.
- Collaborate with internal teams to refine deployment workflows and improve client experience.
- Keep thorough records of all client communications, technical issues, and resolutions.
Work Arrangement
Hybrid
