Rockefeller Philanthropy Advisors is hiring a Customer Success Coordinator to act as the vital connection between our leading sports registration platform and the rowing community. In this role, you will support athletes, coaches, clubs, and event organizers by delivering outstanding service to ensure a seamless registration experience while building strong client relationships.
What You'll Do
- Manage a portfolio of rowing clubs and regattas, serving as the primary point of contact for client needs.
- Conduct onboarding and training sessions for new users and lead client webinars.
- Offer expert-level customer support for registration processes, technical issues, and platform configuration.
- Assist athletes and parents with registrations, payment processing, and account-related concerns.
- Document and escalate complex issues while maintaining consistent communication with clients.
- Maintain a deep understanding of rowing competition formats, event logistics, and seasonal cycles.
- Create training resources and knowledge base documentation to enhance user experience.
- Gather client feedback to inform product improvements and align services with evolving needs.
What We're Looking For
- Bachelor’s degree in Business, Communications, Sports Management, or a related field.
- Strong written and verbal communication skills with the ability to simplify technical concepts.
- Excellent organizational skills and the ability to juggle multiple tasks independently.
- Problem-solving mindset with a proactive and client-focused approach.
- 1–2 years of experience in customer service or account management, ideally within a SaaS environment.
- Technical aptitude and comfort learning new digital platforms and payment systems.
Nice to Have
- Familiarity with CRM systems and help desk tools (e.g., JIRA, Confluence) is a plus.
- Previous experience in rowing (athlete, coach, regatta organizer, or club admin) is highly desirable.
- Knowledge of rowing regulations and competitive structures (e.g., USRowing, Rowing Canada Aviron).
Technical Stack
- CRM systems
- Help desk tools (e.g., JIRA, Confluence)
- Digital platforms
- Payment systems
Benefits & Compensation
- Competitive base salary of $40,000/year with performance-based incentives.
- Comprehensive medical, dental, and vision coverage.
- Opportunities for career advancement and personal growth.
- Flexible work options including hybrid or fully remote arrangements.
- Supportive, collaborative team culture with a direct impact on product development.
Work Mode
This role offers flexible work options, including hybrid or fully remote arrangements, for candidates located anywhere in the United States.
Rockefeller Philanthropy Advisors is an equal opportunity employer.