Responsibilities
- Respond to incoming text messages and client communications with prompt, compassionate, and clear replies.
- Initiate regular check-ins with clients to confirm satisfaction, awareness of next actions, and progress toward wellness objectives.
- Use open-ended questioning to learn about client goals, experiences, and concerns, then offer tailored advice or materials.
- Coordinate phone consultations using scheduling tools like Calendly for clients needing live, in-depth conversations.
- Log client interactions and track progress accurately in CRM and appointment systems.
- Encourage continued client involvement by sharing helpful resources, prompting appointment bookings, and resolving obstacles.
- Work with the team to improve client onboarding, support workflows, and retention based on feedback and results.
Benefits
- Competitive compensation for part-time hours
- Meaningful client engagement through personalized wellness support
- Flexible work hours with remote access
- Opportunities to grow skills in customer success and digital health tools
- Inclusive team environment focused on empathy, innovation, and client outcomes
Compensation
Competitive part-time base salary
Work Arrangement
Remote (Worldwide)
Other
- Remote, part-time position
- Flexible schedule with on-call responsiveness
- Must be available to respond quickly during East Coast business hours (~16:00–24:00 GMT)
- Compensation: Competitive part-time base salary
