Responsibilities
- Virtually train and onboard new and existing customers
- Proactively reach out to high-potential new customers
- Research to identify high growth and at risk customers
- Communicate effectively via multiple platforms (sms, call, email, Zoom, social) with all Close customers, including co-founders, executives, and sales teams
- Work closely with Success and Sales teams on seamless customer transitions
- Identify expansion opportunities and upsell customers
- Host and manage recurring office hours, group trainings, and interactive demos to support many customers at once
- Identify customer content needs and create FAQs, white papers, videos
- Communicate with customers in our online Community and via our Helpdesk software
Requirements
- At least one year of experience with B2B SaaS.
- A clear, precise communicator both verbally and in writing.
- Energized by working independently in a fast-paced environment.
- Able to build rapport with customers quickly.
- Highly emotionally intelligent.
- Experienced with working in a startup, ideally in a remote environment.
- Physically based in the U.S. and proficient in English.
Nice to Have
- Frontline sales experience or experience working for a CRM platform or a sales enablement tool.
- Preference for ET, CT, MT, and PT.
Benefits
- Competitive compensation including an organization-wide goal-based bonus
- Paid Time Off: 5 Weeks PTO upon joining + Winter Holiday Break. Each year with the company, you’ll receive 2 additional PTO days
- Paid Parental Leave for primary and secondary caregivers
- Sabbatical: After 5 years with the team, you’re eligible for a 1 month paid sabbatical
- Healthcare (US residents): Medical, Dental, and Vision with HSA and FSA options (US residents)
- Dependent care FSA (US residents)
- 401(k): Up to 6% contribution match, 100% vested
Work Arrangement
Remote (Worldwide)
Team
Team size: ~100. Structure: 100% remote team
Additional Information
- Preference for ET, CT, MT, and PT.
