Sigma Computing is hiring a Customer Success Architect

Customer Success Architect (CSA) team provides technical expertise for the post-sales customer experience. Customer Success Architects are responsible for making sure that our customers are meeting their objectives. They are a vital component of our company’s success, working with customers, partners, and product teams to deliver success for our valued customers. CSA supports multiple post-sales roles including GTM, Support, & Product. What You Will Be Doing - Sigma champion and product expert, customers will look to you for advice and expertise - Advisor to our customers on technical best practices including - Sigma best practices and patterns - Performance and tuning - Security including SSO, team organization, and row-level security - Embedded and API access - Related data products like CDW, ETL, and catalog tools - Capture product feedback from customers and engage with the product team to improve our product roadmap - Identify new use cases to grow accounts and find areas where Sigma can provide the most value to ensure renewals - Cultivate customer references for the marketing team - Design and develop software solutions for Business Intelligence and analytics products while providing technical expertise for post-sales customer success. - Working directly with customers to understand business and technical requirements and implementing tailored analytics solutions in customer environments; advising customers on best practices for implementation, performance, security, embedded analytics, and API access; collaborating with Product Managers and Engineering teams to deliver and improve customer solutions; - Documenting software and technical implementations; monitoring deployed solutions and troubleshooting complex technical issues; and learning product capabilities, release processes, and maintenance procedures to ensure successful customer outcomes. Qualifications We Need - Minimum 10 years of business intelligence experience working in a customer-facing technical role (customer success or consulting) - Customer relationship skills - Experience with database concepts - Data warehouse experience - cloud data warehouse preferred (Snowflake, Redshift, BigQuery) - Designing, developing, and writing software and custom solutions using technologies such as JavaScript/TypeScript, SQL, React, GraphQL, and GitHub - ETL experience - Experience implementing production business intelligence solutions - Familiarity with JavaScript and Web Development is a plus - Bachelor’s degree in computer science or related field or equivalent technical experience - Ability to work remotely full-time with up to 50% travel (eventually) Qualifications We Want (also, skills you’ll learn!) - Experience at a SaaS company or with cloud architectures - Experience with data analytics business use cases - Startup experience