Responsibilities
- Install, configure, and fine-tune solutions on-site or remotely based on client needs
- Serve as the main technical liaison from deployment through continuous improvement phases
- Deliver integration support, consulting, training, and professional services after sale
- Engage with product teams to communicate customer-driven feature requests
- Manage coordination between clients and internal teams for accounts with expanded service needs
- Develop, revise, and preserve accurate technical and business-related documentation
- Explain complex technical offerings in business terms, define expectations, and monitor action items
- Listen carefully to fully grasp customer requirements before recommending solutions
- Cultivate collaborative relationships with internal departments and external partners
- Handle multiple projects simultaneously, overseeing service delivery from planning to completion
- Deliver high-quality results while taking ownership and seeking assistance when necessary
- Troubleshoot performance gaps, confirm issues with customers, and implement effective resolutions
- Disseminate expertise via documentation, mentoring, and cross-functional collaboration
- Adjust to changing demands and participate in after-hours on-call rotations as needed
- Lead customer-facing post-sales activities and project execution
- Act as the primary delivery contact, accountable for project quality and schedule adherence
- Ensure transparent and consistent communication across all stakeholder groups
Work Arrangement
Hybrid — Paris / Île-de-France, FR
About Scality
The company addresses enterprise-scale data storage challenges including growth, security, performance, and cost efficiency. Its S3 object storage platform, powered by CORE5, ensures cyber resilience across all system layers. The patented MultiScale Architecture allows unlimited, independent scaling to support dynamic workloads. Trusted by leading global organizations, the technology accelerates AI initiatives, enhances cloud operations, and strengthens data protection. Recognized by Gartner as a market leader, its software is secure, reliable, and built for sustainability. More information is available on LinkedIn, the company website, and blog.
Life@scality
Employees enjoy international career opportunities within a diverse, cross-regional team. The hybrid work model includes at least two days per week in the Paris office and remote work for the remainder. Travel within France and Europe accounts for about 30% of time, with all expenses reimbursed. Professional development is supported through training and certification programs. Additional offerings include wellness activities, corporate social responsibility programs, and comprehensive benefits. The company culture follows the principle: 'work hard, play hard, eat well and amaze the customer!'
Other
- Hybrid work policy mandates a minimum of two office days weekly
- Approximately 30% travel required across France and Europe
- Customer delivery may occur on-site or remotely
- Mandatory background check is required for access to secure customer environments
- Candidates must qualify for mandatory security screening
- Participation in on-call duties, including nights and weekends, is expected as needed
- All travel expenses are fully covered
