Responsibilities
- Own onboarding and implementation activities for a defined set of customers.
- Lead onboarding calls, workshops, and weekly check-ins to ensure structured progress and customer success.
- Support customers in setting up their Atmen workspace (“site setup”), ensuring all required inputs and operational data are correctly structured and available.
- Guide customers through platform configuration and process adoption, ensuring a fast and smooth path-to-value.
- Support customers in uploading and structuring required operational and compliance-related data.
- Validate customer data and platform configurations through testing and quality checks.
- Identify inconsistencies, missing information, or risk points early and proactively drive resolution with the customer.
- Ensure that customers are operationally ready for pre-certification and audit preparation.
- Investigate customer-reported issues and distinguish between configuration errors, data issues, and product bugs.
- Document and report bugs clearly and consistently to the product & engineering teams.
- Track issues to resolution, ensuring transparent communication with customers.
- Provide structured product feedback based on real customer delivery experience.
- Act as a sparring partner to customers and internal teams on the practical implementation of certification requirements.
- Absorb and understand key regulatory topics relevant to customer onboarding and certification workflows.
- Support customers during pre-certification phases, helping them prepare their workflows, documentation, and data readiness.
- Participate in audits and audit-related calls when Atmen’s platform or process implementation is being discussed, in collaboration with the Operations Lead and regulatory experts.
- Contribute to the development and continuous improvement of onboarding playbooks, templates, and delivery best practices.
- Help standardise recurring processes to ensure Atmen can scale delivery across more customers.
- Support internal operational projects and process optimisation initiatives.
Requirements
- This is a highly client-facing role, focused on ensuring customers successfully set up and operate Atmen’s platform.
- You will guide them through onboarding, help them upload and structure their data, validate configuration quality, and support them through pre-certification preparation and audit readiness.
- You will work closely with customers, internal regulatory experts, and our product team - ensuring that customer feedback, issues, and real-world regulatory constraints are translated into actionable product improvements.
- ⚠️ This is not a software engineering role. You will collaborate closely with developers, but you will not be expected to fix code bugs or build core product features.
- Ensure customers reach value fast and reliably by leading a structured onboarding and implementation journey — including platform setup, data readiness, quality checks, and operational support through certification milestones.
