Responsibilities
- Manage a portfolio of Commercial or Enterprise customers and proactively monitor the health of your accounts, product adoption, and utilization across your book of business to identify opportunities for potential expansion and churn or contraction risks
- Improve customer loyalty and retention through building and maintaining strong relationships with key technical stakeholders within customer accounts, and understanding their analytics needs and use cases to determine where dbt Cloud can help them achieve their goals
- Increase the value customers obtain from dbt Cloud through educating your customer base on new products and features as they are launched and on existing products and features that they may not be making use of
- Collaborate closely with Sales Directors and Solutions Architects on your accounts, building strong trust-based relationships and providing strategic input on the customer lifecycle and renewals processes
- Be the voice of the customer in product discussions, work with the team to improve the way we work together, and participate in other cross-functional activities
- Participate in the knowledge loop helping to improve our processes and assets and enabling others on the team
- Create and deliver external facing content through live events, blog posts, recorded tutorials, or other content
Benefits
- Unlimited vacation time with a culture that actively encourages time off
- 401k plan with 3% guaranteed company contribution
- Comprehensive healthcare coverage
- Generous paid parental leave
- Flexible stipends for: Health & Wellness, Home Office Setup, Cell Phone & Internet, Learning & Development, Office Space
Work Arrangement
Hybrid
Team
Structure: Part of the early Customer Solutions Architect team, working closely with Sales Directors and Solutions Architects.
Additional Information
- Openness to travel required for external and internal events
- Position based in Austin, Texas with 2 days per week in office
