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PK-Lahore On-site Full-time

ibex is hiring a Customer Services Specialist

Responsibilities

  • Deliver outstanding customer experiences that meet performance targets and align with the client's core values.
  • Help customers with items they have purchased through the ecommerce website.
  • Show genuine interest in each customer by using courteous, attentive, friendly, and caring communication.
  • Suggest alternative products when items are unavailable on the ecommerce website.
  • Follow standard procedures and processes when resolving customer issues.
  • Stay informed about system updates, process changes, and future developments.

Requirements

  • O Levels or Matriculation education or higher.
  • Excellent written and verbal English communication skills.
  • Proficiency in MS Office, especially MS Excel and MS Word.

Nice to Have

  • Banking experience is preferred.
Required Skills
MS Office
Job Details
Location PK-Lahore
Work mode On-site
Employment Full-time
Department Operations
Category other
Posted 16 days ago
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About company
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We are an elite CX outsourcer for the world's startups, scale-ups, and blue-chips. We build powerful customer engagement & insight solutions to help protect client investment, mitigate financial & operational risk, and accelerate ROI.

BPO 2.0: The Future of CX, Now. We expertly manage 138 Million interactions each year for our clients, and our engagement model is built to ensure that each one is expertly delivered.

Customer inspired. Client Driven. A connected lifecycle empowering the end-to-end customer experience through omnichannel service, digital customer acquisition, and all-channel digital outreach.

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