Responsibilities
- Respond to customer inquiries promptly in both Korean and English using clear and professional communication.
- Consistently meet scheduled work hours and adhere to defined response time benchmarks.
- Deliver high-quality customer support experiences with professionalism and accuracy.
Requirements
- Fluency in both Korean and English required for effective communication.
- Must work from a quiet, dependable remote environment with stable internet connectivity.
- Demonstrates initiative in seeking feedback and improving performance.
- Follows all data protection and confidentiality protocols without exception.
- Communicates professionally and respectfully with customers and team members.
- Fully complies with company policies and established Standard Operating Procedures (SOPs).
- Uses only a company-approved Windows or macOS device for all job-related tasks.
- Device must run a supported operating system: Windows 11 Pro (updated to version 25H2 or later) or macOS Sequoia/Tahoe or newer.
- Screen lock must be enabled and set to activate automatically within five minutes of inactivity.
- Full-disk encryption is mandatory: BitLocker for Windows or FileVault for macOS.
- Antivirus or Endpoint Detection and Response (EDR) software and an active operating system firewall must be installed and operational.
- Secure Boot (on Windows) or System Integrity Protection (on macOS) must remain enabled at all times.
- Devices that are jailbroken, rooted, or altered to circumvent security controls are not allowed.
- Virtual machines or virtualized environments are prohibited for contractor access using personal devices.
- Windows devices must support Credential Guard or Virtualization-Based Security (VBS) features where applicable.
Work Arrangement
Remote (Worldwide)
Other
- Fluency in Korean and English is required.
- Must have a quiet, reliable remote workspace with stable internet access.
- Must maintain punctuality by consistently meeting scheduled hours and response time goals.
- Shows a proactive approach to feedback and personal development.
- Adheres strictly to data security and confidentiality standards.
- Maintains professional and courteous communication with customers and colleagues.
- Complies fully with all company policies and Standard Operating Procedures (SOPs).
- Mandatory training sessions held Monday through Friday, 3:00 AM – 11:30 AM PST.
- Training period lasts two weeks, with weekends off.
- Training is compensated at 50% of the agreed hourly rate.
- Must use a company-compliant Windows or macOS device for all work activities.
- Supported operating systems: Windows 11 Pro (patched to version 25H2 or newer) or macOS Sequoia/Tahoe or newer.
- Devices must have screen lock enabled, activating automatically after no more than 5 minutes of inactivity.
- Full-disk encryption is required at all times (BitLocker for Windows or FileVault for macOS).
- Antivirus/Endpoint Detection & Response (EDR) software and an active OS firewall are required.
- Secure Boot (Windows) or System Integrity Protection (macOS) must remain enabled.
- Jailbroken, rooted, or otherwise modified devices that bypass security protections are strictly prohibited.
- Virtual machines or virtualized environments are not permitted for BYOD contractor access.
- Windows devices must support Credential Guard / VBS security features when applicable.
