Responsibilities
- Respond to customer inquiries in both Korean and English with clear, professional communication
- Consistently meet scheduled work hours and maintain required response time standards
- Deliver high-quality support interactions to ensure positive customer experiences
Compensation
50% of agreed hourly rate during training
Work Arrangement
Remote (Worldwide)
Other
- Fluency in both Korean and English required
- Must work from a quiet location with a dependable internet connection
- Demonstrate initiative in seeking and applying feedback for growth
- Follow all data security and confidentiality protocols
- Communicate professionally and respectfully with colleagues and customers
- Comply fully with company policies and standard procedures
- Mandatory training sessions held Monday through Friday, 3:00 AM – 11:30 AM PST
- Training period lasts two weeks, excluding weekends
- Compensation during training is set at 50% of the agreed hourly rate
- Must use a company-compliant Windows or macOS device
- Supported operating systems: Windows 11 Pro (updated to version 25H2 or later) or macOS Sequoia/Tahoe or newer
- Devices must have screen lock enabled, activating automatically after no more than 5 minutes of inactivity
- Full-disk encryption must be active at all times (BitLocker for Windows, FileVault for macOS)
- Antivirus or Endpoint Detection & Response (EDR) software and an active operating system firewall are required
- Secure Boot (Windows) or System Integrity Protection (macOS) must remain enabled
- Jailbroken, rooted, or otherwise modified devices that bypass security are not allowed
- Use of virtual machines or virtualized environments is prohibited for contractor access
- Windows devices must support Credential Guard or Virtualization-Based Security (VBS) features when applicable
