Responsibilities
- Respond to customer inquiries via phone, email, and fax with professionalism and attention to detail.
- Deliver accurate details about available services and pricing structures to prospective clients.
- Examine customer concerns and take prompt action to resolve issues.
- Create new customer accounts and process orders efficiently.
- Maintain detailed records of all customer interactions, logging actions and resolutions in the system.
- Assess situations to decide when to escalate issues and redirect communications appropriately.
Work Arrangement
Remote (Worldwide)
Other
- All qualified candidates will be considered for employment regardless of race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status.
- We evaluate all qualified applicants, including individuals with criminal records, in compliance with applicable state and local laws such as the California Fair Chance Act, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and the Los Angeles County Fair Chance Ordinance.
- For roles requiring customer-mandated background checks, conducting criminal history reviews is necessary to mitigate significant risks to business operations and reputation.
