About the Role
This role involves supporting Swedish-speaking customers in Spain and Sweden by guiding them through the solar adoption process, answering questions, and ensuring a seamless experience from inquiry to installation.
Responsibilities
- Respond promptly to customer inquiries in Swedish and English
- Guide clients through the solar installation process
- Provide accurate information about products and services
- Resolve customer issues efficiently and professionally
- Update customer records in the internal system
- Collaborate with technical teams to clarify project details
- Ensure all customer communications meet quality standards
- Escalate complex cases when necessary
- Support onboarding of new clients
- Maintain up-to-date knowledge of solar technology and offerings
- Assist in improving customer service workflows
- Follow up on pending customer requests
- Handle documentation related to customer projects
- Communicate changes in timelines or requirements
- Contribute to team meetings and training sessions
- Promote a positive customer experience at every touchpoint
- Track customer feedback and report trends
- Work within service level agreements
- Use CRM tools effectively
- Adapt to evolving customer needs
- Maintain confidentiality of customer data
- Support multilingual clients when needed
- Coordinate with installation partners
- Ensure clarity in all written and verbal exchanges
- Help reduce customer friction during the sales journey
Compensation
Competitive salary
Work Arrangement
Hybrid
Team
Customer-facing team in a growing renewable energy company
Why Madrid?
- Madrid offers a vibrant mix of culture, sunshine, and modern infrastructure, making it an ideal location for professionals seeking a balanced lifestyle.
- The city has a growing renewable energy sector and strong support for sustainable innovation.
Our Mission
- We aim to make solar energy accessible and straightforward for homeowners across Europe.
- By simplifying the transition to renewable energy, we contribute to a cleaner, more sustainable future.
What We Offer
- Opportunities for professional development
- A dynamic and inclusive work environment
- Exposure to cutting-edge solar technology
- Regular team events and collaboration
- Health and wellness benefits
Available
