About the Role
The role involves providing high-quality customer support to Swedish-speaking clients, handling bookings, answering questions, and resolving issues efficiently and professionally.
Responsibilities
- Respond to customer inquiries in Swedish via email and phone
- Assist with booking modifications and reservation changes
- Resolve customer complaints promptly and effectively
- Provide accurate information about travel products and services
- Maintain up-to-date customer records in the system
- Escalate complex issues to appropriate departments
- Ensure all customer interactions meet service standards
- Follow company procedures for refunds and cancellations
- Collaborate with team members to improve service delivery
- Report recurring issues to supervisors for resolution
- Stay informed about product updates and policy changes
- Handle customer requests with empathy and professionalism
- Meet performance targets for response time and resolution
- Participate in team meetings and training sessions
- Contribute to knowledge base improvements
Benefits
- Health insurance coverage
- Annual performance bonus
- Paid time off and holidays
- Training and development opportunities
- Supportive work environment
- Employee travel discounts
- Stable work schedule
- Career advancement potential
- Access to wellness programs
- Team-building activities
Compensation
Competitive salary with benefits
Work Arrangement
On-site
Team
Customer support team in a travel services environment
Why Join Us?
- We offer a dynamic workplace focused on delivering excellent customer experiences.
- You’ll work with a diverse team committed to high service standards.
Language Requirement
- Fluency in both Swedish and English is mandatory for this position.
- Clear verbal and written communication in Swedish is essential.
Available for qualified candidates
