QVC Group is hiring a Customer Service Specialist to support HSN. In this remote role, you will answer inbound customer calls, assist with problem-solving, de-escalate situations, promote products, and improve sales while maintaining a high call volume.
What You'll Do
- Handle a high volume of inbound customer inquiries.
- Offer additional products on each customer interaction.
- Assist customers with questions while personalizing the experience for each caller.
- Handle calls including confirming refunds, taking payments, placing orders, and analyzing account data.
- Report to an assigned Customer Service Supervisor.
What We're Looking For
- Provide a distraction free work from home environment.
- 12 months or more of customer service experience.
- Learn and work in a virtual environment.
- Communicate with a variety of styles.
- Navigate multiple systems and screens.
- Follow HSN computer system requirements.
- Troubleshoot own technical problems (partner with IT when needed).
- Available to work weekends, holidays, and additional hours.
Team & Environment
You will report to an assigned Customer Service Supervisor.
Benefits & Compensation
- Competitive compensation
- Paid time off
- Employee assistance program
- Parental leave
- Paid volunteer hours
- Company discounts
- Health care benefits starting on day 1
- 401(k)
- Tuition reimbursement benefits
Work Mode
This is a remote position.
QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations.
