Responsibilities
- Handle a high volume of inbound customer calls professionally and courteously.
- Listen carefully to identify customer needs and deliver accurate information or solutions.
- Adhere to call scripts and company policies to maintain consistent service quality.
- Transfer complex technical issues to the appropriate team when needed.
- Keep precise and organized call records in the system.
- Efficiently manage multiple tasks while using various systems and tools.
Requirements
- Strong verbal communication skills.
- B2 level English proficiency is mandatory.
- High school diploma or equivalent.
- Computer proficiency and familiarity with CRM systems.
- Availability to work 6 days per week within operating hours from 7 AM to 12 AM EST.
- Submit a Police Record from your country of residence.
- Provide a copy of your ID.
- Own a laptop or desktop computer with Windows 10 or 11 (MAC is not compatible).
- At least 8 GB RAM (16 GB recommended for best performance).
- Modern processor: Intel i5 or equivalent AMD Ryzen 3 or 5.
- Minimum 250 GB SSD.
- USB headset with noise-canceling microphone.
- Stable power and internet connection (minimum 50 Mbps).
- Ability to connect via Ethernet.
- Minimum 25 Mbps download and 10 Mbps upload speed.
- Wired (Ethernet) connection is strongly preferred over Wi-Fi.
Nice to Have
- Previous customer service experience is preferred but not required.
Benefits
- Competitive monthly pay of $400–$600 based on experience and location.
- Paid training program.
- 15 days of paid time off per year.
- Work remotely from anywhere in LATAM.
- Opportunity to grow with a U.S.-based technology services leader.
- Fast-paced, dynamic environment where contributions are recognized.
Compensation
$400–$600 monthly
Work Arrangement
Remote - LATAM
Other
- Language requirements: B2 English proficiency required.
- Schedule: Must be flexible to work 6 days a week within hours of operation: 7am - 12am EST.
- Equipment: Must provide own laptop or desktop computer (Windows 10/11, MAC not compatible), minimum 8 GB RAM (16 GB recommended), modern processor (Intel i5 or equivalent AMD Ryzen 3 or 5), SSD 250 GB min, USB headset with noise-canceling microphone, stable internet (at least 50Mbps), able to connect to ethernet.
- Connectivity: Minimum 25 Mbps download / 10 Mbps upload; wired (Ethernet) connection strongly preferred over Wi-Fi.
- Background check: Must provide a Police Record from country of residence and a copy of ID.
- Training: Paid training program provided.
- Contract duration: Not specified.
- Probation: Not specified.
- Relocation: Not specified.
