Cowan Systems is hiring a Customer Service Representative (Remote)

We're looking for a Customer Service Representative to join our team in Oklahoma City, United States. This is a remote position that offers the flexibility to work from anywhere while delivering exceptional support to our valued customers. In this role, you'll be the voice of our organization, providing friendly, empathetic, and professional assistance to customers across multiple channels. You'll play a vital part in building lasting relationships and ensuring customer satisfaction with every interaction. Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner Resolve customer issues and complaints with patience and empathy, working toward mutually beneficial solutions Document customer interactions accurately in the CRM system and maintain detailed records of all transactions Provide product information and recommendations tailored to customer needs Identify opportunities to enhance customer experience and suggest process improvements Escalate complex issues to appropriate departments while keeping customers informed of progress Maintain a positive attitude and demonstrate strong interpersonal skills in all customer interactions Meet performance targets for response time, resolution rate, and customer satisfaction scores Collaborate with team members to share best practices and support one another in delivering excellent service Adapt to changing priorities and handle multiple customer requests simultaneously