Responsibilities
- Manage daily operational goals by monitoring call volume and maintaining service levels via the Managed Product MLSN Service Lines.
- Deliver ongoing support to branch locations by ensuring access to required tools, training, and high-quality client service delivery.
- Engage daily with branch offices, MSG Product Partners, and internal home office operations teams to coordinate support efforts.
- Provide dedicated service assistance to the Managed Accounts Processing and Services Department.
- Respond to branch office inquiries regarding account enrollment, updates, closures, and billing for managed products.
Work Arrangement
Remote — JACKSONVILLE, FL – USA 32246
Other
- 12+ Months Contract
- Must be able to pass a background check
- Must be able to pass a drug screen
- Training: 1 week of classroom training followed by 3 weeks of on the job training
- Training schedule is typically Monday - Friday; 9:00 AM - 5:30 PM; this schedule may differ slightly
