Requirements
- High school diploma or equivalent
- Fluency in French and English (oral and written).
Nice to Have
- Webex Contact Center Platform
- Customer Service: 1 year
- User experience with Salesforce preferred, or other relevant CRM or ITSM Ticketing tools
Benefits
- Computer equipment provided.
- No sales or solicitation.
- 37.5 hours per week, Monday to Friday.
- Dynamic work environment and great team.
- Paid training.
- Quick onboarding.
- Starting salary: $19-$21 per hour (CAD)
- Two paid sick days (after 3 months of employment)
- Two weeks of vacation
- RRSP program (available after 6 months of employment)
- Paid holidays
- Group insurance (available after 3 months of employment)
Work Arrangement
On-site
Team
Team size: over 3,000 professionals
Additional Information
- New Era Customers are more than 80% English-speaking.
- Typically, standard business hours Monday through Friday 8:00AM – 4:00PM.
- No travel
