Responsibilities
- Enter patient data accurately, including completing initial intake forms and setting up appointments
- Reach out to patients to gather incomplete information or request necessary documents
- Upload patient records to the prescription portal and manage the submission of medication requests
- Provide patients with tracking numbers once their medications have been shipped
- Manage patient inquiries, including frequently asked questions, feedback, complaints, and general communication
- Ensure prompt follow-up actions and maintain clear, professional dialogue with patients and internal departments
- Complete additional duties as assigned
Benefits
- Health insurance coverage under an HMO plan
- Performance-based financial incentives
- Stable employment with long-term prospects
- Paid training during onboarding
- Workplace culture that values inclusion
- Access to skill development and advancement programs
- Fully remote work setup
- Supportive and collaborative team environment
- Paths for professional advancement
- Positive and engaging workplace atmosphere
- Compensation for holidays and overtime hours
Work Arrangement
Remote (Country)
Other
- Only applicants who meet qualifications will be contacted to take the assessment and schedule an interview
- Whitelist the domains 'lever.co' and 'hire.lever.co' to ensure receipt of communication emails
- A USB headset with noise-canceling capability is required
- A functional webcam is mandatory
- A computer with a minimum 1.8 GHz processor and at least 4GB RAM is required
- Primary internet connection must be at least 25 Mbps via cable
- A backup internet connection of at least 10 Mbps is required
