ISTA Personnel Solutions is hiring a Customer Service Representative | Healthcare Account | with 21K Signing Bonus

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced CS Healthcare Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you! Account specific roles and responsibilities: • Process orders for diabetic supplies and coordinate delivery to patients in a timely manner. • Conduct follow-ups via phone and fax to obtain authorizations, order forms, and clinical documentation from healthcare providers. • Maintain and update customer records, ensuring all interactions are accurately documented within the customer portal. • Meet or exceed individual and team performance metrics, including attendance, average handle time (AHT), quality assurance (QA), and orders processed. • Stay current on product knowledge, company policies, and service procedures to ensure high-quality customer support.