Responsibilities
- Manage driver inquiries across multiple channels
- Handle complex and escalated cases requiring deeper issue understanding
- Monitor open cases continuously until resolution
- Identify when a case requires escalation to higher-level or specialized teams
- Ensure a positive customer experience throughout all interactions, even in challenging situations
- Maintain customer satisfaction levels in line with project KPIs
Requirements
- German language proficiency
Work Arrangement
Hybrid
Additional Information
- This position is based in Barcelona.
- The role begins with an initial on-site adaptation period.
- After this phase is successfully completed, the position becomes hybrid (50% remote).
