Responsibilities
- Manage incoming inquiries from patients and clients through phone, email, and live chat
- Deliver clear and correct information about services, scheduling, billing, and general assistance
- Address customer issues and complaints with empathy and a professional approach
- Record all customer interactions accurately in the CRM and support platforms
- Follow up with clients to confirm resolution and ensure satisfaction
- Promptly escalate complicated or sensitive cases to the relevant internal teams
- Uphold strict confidentiality of patient information in compliance with HIPAA regulations
- Achieve and surpass benchmarks for customer satisfaction and service quality
Work Arrangement
Fully Remote
