JOB OPENING — Customer Service Representative (Fully Remote) ADF Medical Services Inc.
We're hiring a dedicated and enthusiastic Fully Remote Customer Service Representative to deliver outstanding support to our patients and clients from anywhere. If you're a great communicator with a caring attitude and a passion for helping people — we want you on our team.
Role: Customer Service Representative (Fully Remote)
Department: Customer Support & Patient Services
Location: Fully Remote 🕐 Type: Full-Time / Part-Time
What You'll Do:
Handle patient and client inquiries via phone, email, and chat channels
Provide accurate and helpful information on services, appointments, billing, and general support
Resolve customer concerns and complaints with empathy and professionalism
Document all interactions accurately in our CRM and support systems
Follow up with patients and clients to ensure full resolution and satisfaction
Escalate complex or sensitive issues to the appropriate department promptly
Maintain strict patient confidentiality in accordance with HIPAA guidelines
Meet and exceed customer satisfaction targets and service quality standards
What We Offer:
Competitive pay
Health, dental & vision benefits (full-time employees)
Paid time off & paid holidays
Flexible scheduling options
100% remote — work from anywhere
Supportive and collaborative remote team environment
Career growth and advancement opportunities within ADF Medical Services
Apply on company website New Orleans, Louisiana, United States Remote (Global) Full-time
ADF Medical Services Inc. is hiring a Customer Service Representative-Fully Remote
About company
ADF Medical Services Inc. is a precision diagnostic laboratory serving patients and clinicians since 2010. The company specializes in clinical pathology, genetic testing, microbiology, and histopathology, with a focus on accuracy, specialist review, and clear reporting.
Every test is handled by board-certified specialists in their respective disciplines, ensuring results are not only accurate but also clinically meaningful. The lab emphasizes transparency, with published turnaround times and a commitment to plain-language context in every report.
Accredited and ISO-compliant, ADF Medical combines rigorous methodology with patient-centered care, offering services including urgent testing, home collection in select areas, and walk-in availability.