About the Role
The ideal candidate will provide responsive and professional customer support to clients placing orders and seeking assistance via phone, email, and chat. Strong communication skills in both English and Spanish are essential for resolving inquiries efficiently.
Responsibilities
- Respond promptly to customer inquiries via phone, email, and live chat
- Assist clients with placing and modifying tire and wheel orders
- Provide accurate product and shipping information
- Troubleshoot order-related issues including delays and cancellations
- Process returns and refunds according to policy
- Maintain up-to-date knowledge of inventory and promotions
- Escalate technical or complex issues to appropriate departments
- Update customer records with interaction details
- Ensure compliance with service level agreements
- Deliver support in both English and Spanish with cultural sensitivity
- Guide customers through website navigation and checkout
- Report recurring customer concerns to supervisors
- Follow up on unresolved cases until resolution
- Maintain professionalism during high-volume periods
- Adhere to data privacy and security protocols
Nice to Have
- Experience in automotive or tire retail
- Bilingual support experience in a call center
- Knowledge of order management systems
- Previous remote work experience
- Experience with Zendesk or similar platforms
Benefits
- Paid training period
- Flexible scheduling options
- Remote work setup
- Performance-based incentives
- Paid time off
- Health insurance options
- Dental and vision coverage
- 401(k) plan with company match
- Employee discount on products
- Career advancement opportunities
Compensation
Competitive hourly rate
Work Arrangement
Remote
Team
Part of a growing customer support team focused on delivering timely and accurate service
Work Schedule
- Full-time position with shifts available across multiple time zones
- Schedule may include evenings and weekends based on business needs
Technology Requirements
- Computer with updated operating system
- High-speed internet with minimum 10 Mbps download speed
- Headset with microphone
- Webcam for onboarding and meetings
Not available
