About the Role
The selected candidate will provide frontline support to customers, addressing questions and resolving issues in a professional and efficient manner while representing the organization's service standards.
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Handle account modifications and service requests accurately
- Troubleshoot common issues and escalate complex cases when needed
- Maintain up-to-date customer records in the database
- Follow established procedures for data privacy and security
- Deliver clear and courteous communication in Dutch
- Assist customers with billing and account-related concerns
- Log interactions and outcomes in the support system
- Meet performance metrics for response time and resolution quality
- Collaborate with team members to improve service delivery
- Adapt to changing workflows and system updates
- Escalate technical problems to appropriate departments
- Follow up on unresolved cases until closure
- Maintain a high level of product and service knowledge
- Participate in training sessions and team meetings
- Identify recurring issues and suggest process improvements
- Uphold company policies during all customer interactions
- Work efficiently in a high-volume support environment
- Manage multiple tasks without compromising accuracy
- Ensure compliance with service level agreements
Compensation
Competitive salary and benefits package
Work Arrangement
Full-time, remote or hybrid options available
Team
Part of a global customer support team focused on service excellence
Language Requirement
Native or near-native proficiency in Dutch is mandatory for this position to ensure accurate and effective communication with Dutch-speaking clients.
Work Environment
- This role may be performed remotely or from a company office, depending on business needs and regional regulations.
- Employees must have a quiet workspace and meet technical requirements for connectivity and equipment.
Not available
