ISTA Personnel Solutions is hiring a Customer Service Representative (Back-Office Healthcare Account)

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you! Account specific roles and responsibilities: • Review providers notes • Send reminders email via e-mail and SMS. • Maintain accurate records on providers interactions, transaction, feedback, etc. • Making outbound calls to insurance company to follow-up on client status. Requirements: • A minimum of 6 months BPO experience • Healthcare experience is a PLUS, not required • Must be proficient in using Adobe Acrobat and PDF to process documents • Familiarity with MS Office applications such as MS Word and Excel is advantageous • Capable of adapting to a fast-paced training environment • Good verbal and written English skills • Willing to work onsite in Makati or Mandaluyong • Amenable working night shifts Benefits: What can we offer you? • Competitive salary and benefits • Health Insurance with free dependents* • 10%-night differential • Attendance Bonus • Paid time off • Convertible to cash leave credits • Performance Appraisal • Work-life balance • A focus on growing your career path with us • We encourage you to follow your passions and learn new skills Our commitment to you • Strong culture and values-driven leadership • We create opportunities for you to learn and grow at any stage of your career • Continuous learning and innovation • We foster an all inclusive environment where everyone thrives