ISTA Personnel Solutions is hiring a Customer Service Representative (Appointment Setting) | with 21K Signing Bonus

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you! Account specific roles and responsibilities: • Handle inbound calls from customers to book appointments based on their preferred schedule • Make outbound calls to confirm scheduled appointments and address any customer concerns • Provide accurate and detailed information about our products and services • Manage customer inquiries and promptly resolve any issues or concerns Job Requirements: • At least 6 months of BPO experience (Voice Account) • Previous experience in appointment setting is a PLUS • Excellent verbal and written communication skills • Strong problem-solving and multitasking abilities • Ability to remain calm and professional in stressful situations • Proficiency in using computer systems and relevant software • Willing to work onsite in Mandaluyong • Amenable working night shift Minimum 1 year of experience in a Customer Service Representative or similar role Excellent verbal and written communication skills Strong problem-solving and multitasking abilities Proficiency in using computer systems and relevant software Previous experience in appointment setting or telemarketing is preferred What can we offer you? • Competitive salary and benefits • Health Insurance with free dependents* • 10%-night differential • Attendance Bonus • Paid time off • Convertible to cash leave credits • Performance Appraisal • Work-life balance • A focus on growing your career path with us • We encourage you to follow your passions and learn new skills Our commitment to you • Strong culture and values-driven leadership • We create opportunities for you to learn and grow at any stage of your career • Continuous learning and innovation • We foster an all inclusive environment where everyone thrives