Responsibilities
- Handle customer inquiries regarding accounts receivable and payment processing professionally and in a timely manner
- Resolve payment discrepancies and disputes with a focus on first-call resolution
- Maintain detailed and accurate records of customer accounts and interactions
- Collaborate with internal teams to improve billing and collection processes
- Provide clear and accurate information to customers about their accounts and payment schedules
- Meet or exceed individual and team performance targets
Requirements
- Senior High School Graduate or completed at least 2 years in college
- Has at least 6 months of BPO experience in Billing, Financial, or Collections background
- Must be conversant in both spoken and written English
- Amenable to work fully on-site in Cebu
- Amenable to work on shifting schedule
- Can start ASAP
Benefits
- Free HMO
- Free Dependents
- Night Differential Program
- Incentives
