Activate Talent is hiring a Customer Service Representative

Customer Service Representative Job Type: Part-Time (PST Hours) About the Role We’re looking for a proactive Customer Service Representative to deliver exceptional service across multiple channels, including email, chat, and social media. This role is ideal for someone who thrives in a fast-paced, remote environment and is passionate about creating a seamless, “white-glove” customer experience from start to finish. Key Responsibilities - Provide inbound customer support via email, chat, and social platforms as needed - Assist customers in a friendly, professional, and timely manner following established procedures - Assess and manage incoming tickets to accurately resolve customer concerns - Handle order placements, refunds, replacements, and data entry using company systems - Maintain a strong customer-first mindset with empathy, patience, and attention to detail - Navigate multiple systems efficiently while managing workload priorities - Collaborate with internal and external teams on cross-functional initiatives, product launches, and updates - De-escalate customer concerns and provide effective, timely resolutions What We’re Looking For - 3+ years of experience in Customer Service - Bachelor’s degree preferred - Proven experience working in a remote environment - Strong internet connection and a reliable personal computer - Deep understanding of customer support best practices - Excellent communication and interpersonal skills - Ability to handle challenging situations with professionalism and empathy - Strong technical aptitude and troubleshooting skills - Self-starter with the ability to work independently and take ownership of tasks - Highly organized and able to thrive in a fast-paced, collaborative environment - Positive attitude with a continuous improvement mindset Technical Requirements - Proficiency in Google Workspace and Microsoft Office - Proficiency in using web browsers (Chrome, Firefox, Safari, etc.) - Familiarity with social platforms, including Instagram, TikTok, and Meta Tools & Platforms - Required: Gladly (or similar customer support tools), Shopify - Preferred: Redpoints, Yotpo, Dash Hudson