Responsibilities
- Provide inbound customer support via email, chat, and social platforms as needed
- Assist customers in a friendly, professional, and timely manner following established procedures
- Assess and manage incoming tickets to accurately resolve customer concerns
- Handle order placements, refunds, replacements, and data entry using company systems
- Maintain a strong customer-first mindset with empathy, patience, and attention to detail
- Navigate multiple systems efficiently while managing workload priorities
- Collaborate with internal and external teams on cross-functional initiatives, product launches, and updates
- De-escalate customer concerns and provide effective, timely resolutions
Requirements
- 3+ years of experience in Customer Service
- Proven experience working in a remote environment
- Strong internet connection and a reliable personal computer
- Deep understanding of customer support best practices
- Excellent communication and interpersonal skills
- Ability to handle challenging situations with professionalism and empathy
- Strong technical aptitude and troubleshooting skills
- Self-starter with the ability to work independently and take ownership of tasks
- Highly organized and able to thrive in a fast-paced, collaborative environment
- Positive attitude with a continuous improvement mindset
- Proficiency in Google Workspace and Microsoft Office
- Proficiency in using web browsers (Chrome, Firefox, Safari, etc.)
- Familiarity with social platforms, including Instagram, TikTok, and Meta Tools & Platforms
- Required: Gladly (or similar customer support tools), Shopify
Nice to Have
- Bachelor’s degree preferred
- Preferred: Redpoints, Yotpo, Dash Hudson
Work Arrangement
Remote (Worldwide)
Additional Information
- PST hours
