Responsibilities
- Assist customers by answering questions about IDT products and services
- Open customer accounts to review their information and provide needed details
- Maintain customers' records by updating account information
- Solve product or service problems by addressing complaints or comments
- Clarify customer issues and determine the cause of problems
- Select and execute the best resolution
- Act as ambassador on the phone, spreading the word and recommending potential products or services
- Be an advocate and the voice of the customer to management
- Provide feedback on improvements needed
- Collect customer information and analyze customer needs
Requirements
- English 85%
- Positive attitude
- Professionalism
- Schedule flexibility
- Documentation Skills
- Multi Tasking
- High School Diploma
- Computer skills & aptitude
- Problem – solving skills and the ability to think under pressure
- Communication (via phone, email and chat) skills
- Team player
- People oriented
- Ownership to follow up on situations
Nice to Have
- Previous customer service experience
Benefits
- Competitive salary
- Bonuses
- A great and positive workplace
- Parking Subsidy
- Life and Medical Insurance
- Benefits and Discounts
- Growth opportunities
- Bono 14
- Aguinaldo
- IGSS
- IRTRA
- Vacations
Additional Information
- English 85%
- Schedule flexibility
- Communication via phone, email and chat
- Shifts not specified but implied by customer service role
- Must be people oriented
- Must have ownership to follow up on situations
