IDT Corporation is hiring a Customer Service Representative

We are looking for enthusiastic individuals to join our team as Brand Ambassadors. In this role, you will be the voice of our customers, providing top-tier support for IDT products and services. Key Responsibilities: • Customer Support: Manage accounts to provide information, clarify details, and ensure records are accurately updated. • Problem Solving: Identify the root cause of issues and execute effective resolutions for customer complaints. • Advocacy: Act as the "voice of the customer," providing feedback to management to help improve our services. Requirements: • High School Diploma. English proficiency at 85% or higher. • Previous customer service experience is preferred/desired. • Strong computer aptitude, documentation skills, and multitasking abilities. • Excellent phone, email, and chat etiquette. • Schedule flexibility and ability to work on-site in Zone 4. • Professionalism and a positive, people-oriented attitude. • Strong problem-solving skills and the ability to think quickly. • A proactive team player who takes ownership of their work. What we offer: • Competitive salary • Bonuses • Parking Subsidy • Life and Medical Insurance • Benefits and Discounts • Growth opportunities • Benefits by law (Bono 14, Aguinaldo, IGSS, IRTRA, Vacations)