Provide best-in-class care and support via video, phone, email and chat to our members as they have inquiries about our product and services, billing, general use, etc.
Monitor and analyze inquiries and member support requests to quickly choose the best solutions and solve problems thoughtfully.
Respond to various security situations and coordinate appropriate responses.
Provide a meaningful user experience and ensure the safety of the company’s clients by listening to their needs in any situation they are in.
Exercise judgment and professionalism in responding to inquiries and choosing the best solution.
Document, process, record and report information in verbal, written and electronic form, either in real-time or post-incident.

Fluent in Hebrew (written and spoken)
Representative and above all, a passion to help others
Experience in customer service, security, or another role requiring interaction with customers
Effective communication, including the ability to listen and communicate clearly
High computer skills
High energy, high attention to details, process oriented, and professional
The ability to pick up on auditory cues with varying rates of volume intensity
The ability to remain seated for extended periods of time
The ability to accurately read and quickly respond to computer-generated data and readouts with variations in color and refresh rate

On-site

Fluent in Hebrew (written and spoken)
Work in a shift-based environment, including nights and weekends
Note that employees will be exposed to sensitive data and must comply with all data privacy policies
This is a temporary position for 3 months, with a significant opportunity to transition into a permanent role
The job is a 24/7 shift-based (including nights and weekends) and is suitable for full-time/part-time employment
Bond maintains a drug-free workplace and may perform pre-employment substance abuse testing and background checks, where permitted by law

Bond is hiring a Customer Service & Personal Security Agent (Hebrew)