Provide best-in-class care and support via video, phone, email and chat to our members as they have inquiries about our product and services, billing, general use, etc.
Monitor and analyze inquiries and member support requests to quickly choose the best solutions and solve problems thoughtfully
Respond to various security situations and coordinate appropriate responses.
Provide a meaningful user experience and ensure the safety of the company’s clients by listening to their needs in any situation they are in.
Exercise judgment and professionalism in responding to inquiries and choosing the best solution.
Document, process, record and report information in verbal, written and electronic form, either in real-time or post-incident.

Fluent in French and English (written and spoken)
Representative and above all, a passion to help others
Experience in customer service, security, or another role requiring interaction with customers
Effective communication, including the ability to listen and communicate clearly.
High computer skills
High energy, high attention to details, process oriented, and professional.
The ability to pick up on auditory cues with varying rates of volume intensity.
The ability to remain seated for extended periods of time.
The ability to accurately read and quickly respond to computer-generated data and readouts with variations in color and refresh rate.

Hybrid — Tel Aviv

Fluent in French and English (written and spoken)
Work in a shift-based environment, including nights and weekends
If and When working remotely, you will need the following: High-speed, wired internet (minimum download speed of 150 Mbps for individual use, or 300 Mbps if shared) A quiet, well-lit, professional workspace with a neutral background (gray or white) Desk space for a monitor and laptop
Bond will provide IT equipment after onboarding

Bond is hiring a Customer Service & Personal Security Agent (Bi-lingual French & English) – Hybrid