Oregon Department of Human Services is hiring a Customer Service Guide (Public Benefits Specialist - Entry). Bilingual English/Spanish Preferred

Initial Posting Date: 11/26/2025 Application Deadline: 12/03/2025 Agency: Human Services Department Salary Range: $3,952 - $5,169 Position Type: Staff Member Position Title: Client Support Representative (Public Benefits Specialist - Entry Level). Proficiency in Both English and Spanish Advantageous The Oregon Welfare Services proudly maintains an Inclusive Employment Environment. We are committed to our Equity Vision and organizational culture that promotes diversity and fairness. We welcome applications from underrepresented groups, including racial/ethnic minorities, women, persons with disabilities, veterans, LGBTQIA2S+ community members, and others to enhance our diverse workplace. This role values bilingual capabilities in English and Spanish, though not mandatory. Candidates successfully passing the Spanish competency assessment may receive a 5% salary enhancement. Exciting opportunity awaits! Join our team and empower Oregonians to overcome economic challenges by becoming a crucial member of the Oregon Eligibility Partnership, facilitating access to essential services promoting equity and community well-being. As an Entry-Level Public Benefits Specialist, you'll work on-site in the Cottage Grove Branch supporting Oregonians. Remote work is not permitted for this position. Summary of Responsibilities As an Entry-Level Public Benefits Specialist you will: · Serve as primary customer interface in physical and virtual environments through application portals and telephone interactions. · Establish welcoming atmospheres during client interactions. · Engage with clients using trauma-informed approaches. · Assist Oregonians applying for medical, family financial support, domestic violence services, nutrition assistance, childcare subsidies, and long-term care services through multiple communication channels. · Collaborate within team frameworks to support organizational operational requirements. Minimum Qualifications Two years experience in reception or call center environments involving high-volume information gathering and customer service; OR Associate degree in Behavioral or Social Sciences with six months customer service experience; OR Equivalent combination of education, training, and professional experience. Essential Characteristics We seek candidates demonstrating: · Customer Service: Professional demeanor delivering consistent high-quality interactions. · Technical Proficiency: Advanced computer and office equipment skills. · Communication: Ability to explain complex procedures clearly to diverse audiences. · Teamwork: Skills in collaborative and inclusive workplace environments. · Precision: Capability for independent information verification and comprehensive task management. · Cultural Competence: Experience providing equitable services across diverse backgrounds. Bilingual Spanish-English candidates preferred. Candidates must clearly articulate qualifications in application materials. Detailed work and educational histories are crucial for evaluation. Applicants should note: · Comprehensive documentation determines initial salary placement. · Artificial Intelligence usage during assessments is prohibited. · Educational history details are not required during initial application. Working Environment · Storefront office position · Standard Monday-Friday schedule, 8:00 AM to 5:00 PM · Direct public interaction · Potential emotional and financial stress scenarios · Prolonged computer/telephone workstation assignments Background and Employment Requirements · Criminal background check required · No visa sponsorship available · Work authorization verification mandatory · E-Verify participation Benefits Package · Employee Resource Group participation · Cost of living adjustments · Annual salary progression · Comprehensive benefits · Public Service Loan Forgiveness potential Veteran Preference Available Position Details: · Permanent, full-time role · Union-represented position (SEIU) · Potential future vacancy utilization Contact: Brent Lawrence, Recruiter Email: [email protected]