Kentro is looking for a Customer Service Engineer to provide onsite and remote IT support for the VA-ESOM contract. You'll be the on-the-ground expert at the VA facility, responding to end-user requests, troubleshooting hardware and software issues, and performing system administration tasks for VA employees and contractors.
What You'll Do
- Install, maintain, test, and troubleshoot computer systems and equipment.
- Deliver remote and desk-side technical support, respond to IT support tickets, and perform diagnostic and repair activities.
- Set up and maintain user accounts, interface with software applications, compile reports, and respond to customer requests.
- Maintain Active Directory and other system accounts, support connectivity and client applications, and assist in configuring local and wide area network services.
- Monitor open tickets in VA's ServiceNow system to ensure process adherence and report discrepancies.
- Utilize debugging protocols and processes to troubleshoot problems identified by customers.
- Facilitate equipment returns, deployments, unboxing, inventorying, and verification.
- Handle physically demanding tasks including lifting up to 50 pounds, bending, twisting, squatting, reaching, climbing, and crawling.
- Stand and move throughout the work area for prolonged periods.
What We're Looking For
- A Bachelor's degree in computer science, electronics engineering, or a related technical discipline OR 8 years of additional relevant experience.
- 2+ years of experience in IT Technical Support, Help Desk, or System Administration.
- Ability to meet the physical requirements of the role.
- US Citizen or Green card holder.
- Willing and able to obtain a Public Trust Suitability clearance.
- Must meet updated ID requirements as specified by GSA.
Nice to Have
- Experience conducting routine system administration tasks and logging data in system admin logs.
- Knowledge of debugging protocols and processes.
- Adept knowledge in IT principles and practices, proficiency with Microsoft Office applications, and a basic understanding of system administration in a Windows environment.
Technical Stack
- Microsoft Office
- Active Directory
- Windows environment
- ServiceNow
Benefits & Compensation
- Compensation: $28.37-$32/HR
- Paid time off, healthcare benefits, supplemental benefits
- 401k with employer match
- Discount perks and rewards
- Education reimbursement for certifications, degrees, or professional development
- Funds for team activities like happy hours, holiday events, fitness & wellness events, annual celebrations, and charity events
Work Mode
This role is onsite at 31 Hopkins Plaza, Baltimore, Maryland.
Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law.
