Unknown Company is hiring a Customer Service Engineer (System Administrator) (VA-ESOM)

At Kentro (formerly IT Concepts), we're not just another tech company — we're a community driven by innovation, collaboration, and making real impact. Our mission? To push boundaries while supporting our customers and growing together.

Our upcoming transition to Kentro in 2025 isn't about leaving our roots behind, but confidently stepping into a future centered around the Core of More. By joining us, you'll be part of a supportive environment dedicated to your personal and professional growth. Together, we'll drive meaningful change and achieve extraordinary milestones.

We're seeking an experienced Customer Service Engineer (System Administrator) to support our VA-ESOM- End Point Support and Operations Monitoring contract nationwide. This role supports the VA's comprehensive IT infrastructure across the United States — we're talking direct support for over 340,000 VA employees and thousands of contractors, spanning 100+ locations both domestically and internationally, including challenging economic areas and high-cost regions.

We need a Customer Service Engineer who can think on their feet. Someone who goes beyond scripted responses, can diagnose complex issues quickly, and guide users to solutions with expertise and patience. You'll be the technical lifeline for users when standard manuals just don't cut it.

Responsibilities:

• Support VA's IT ecosystem by installing, maintaining, testing, and troubleshooting computer systems to ensure seamless operations.
• Provide both remote and on-site technical support, managing IT tickets and performing diagnostic and repair work on hardware and software.
• Manage user accounts, interface with software applications, compile reports, and respond to customer requests.
• Maintain Active Directory, support network connectivity, and configure local and wide area network services.
• Monitor ServiceNow incident tickets, ensuring strict adherence to business processes and proactively reporting any discrepancies.
• Navigate a dynamic work environment requiring both sedentary and active elements, with careful handling of electronic components.
• Apply debugging protocols to quickly resolve customer-identified issues.
• Handle equipment logistics: returns, deployments, unboxing, inventorying, and verification.
• Physically capable of managing demanding tasks: lifting up to 50 pounds, bending, twisting, climbing, and moving through facility spaces to access and repair equipment.
• Remain mobile and active throughout the work area for extended periods.

Location: Onsite Rocky Mountain Regional VA Medical Center - Aurora, CO

Compensation: $28.37-32/HR. Pay depends on factors like geography, market demand, skills, education, experience, and individual qualifications.

Travel:

• Occasional "surge capacity" support may require up to two weeks of travel, which will be discussed and coordinated in advance.
• No overtime authorized, including during surge capacity periods.
• Work-related travel expenses are paid out-of-pocket and reimbursed weekly. Per diem for meals and lodging provided based on GSA rates.

Health Requirements:

This role supports the Veterans Health Administration (VHA), which has specific vaccination and testing requirements. If selected, you may need to provide proof of current vaccinations and tests.

• Potential vaccine requirements: COVID-19, Influenza, MMR, Hepatitis B, Varicella.
• Potential testing: Tuberculosis.

• Must be able to obtain a Public Trust clearance. US Citizens and Green Card holders only.
• Bachelor's degree in computer science, electronics engineering, or related technical field OR 8 years equivalent professional experience.
• Minimum 2+ years IT Technical Support, Help Desk, or System Administration experience.
• Must meet the physical requirements outlined in the job description.

Preferred:

• Experience in system administration tasks and log documentation
• Knowledge of debugging protocols
• Strong IT principles understanding, Microsoft Office proficiency, and Windows system administration skills

The Company

We believe in collaborative success, enabling long-term mission achievement, and building trust. As our partner, you'll solve challenges, innovate, and maximize impact while supporting our nation through cutting-edge technology solutions. We're a tight-knit community of experts committed to teamwork, dedication, and excellence.

We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC).

Industry Recognition

Growth | Inc 5000's Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.

Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor's HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award

Benefits

Competitive package includes paid time off, healthcare, 401k with employer match, and professional development opportunities. We invest in our employees' growth, offering education reimbursement for certifications, degrees, and professional development.

We work hard and play hard. Kentro funds virtual and in-person activities like happy hours, holiday events, wellness programs, and annual celebrations. We're committed to creating a positive, creative workspace that appreciates your dedication.

Commitment Equal Opportunity Employment & VEVRAA

Kentro is an equal opportunity employer. We consider all qualified applicants without regard to disability, veteran status, or other protected characteristics.

We're deeply committed to VEVRAA and equal employment opportunity, with comprehensive policies ensuring fair, inclusive hiring practices.

We encourage protected veterans to self-identify during application — this information is confidential and voluntary.

How to Apply

Click "Apply for this Job" or "Application" and upload your resume. Complete all application steps. Need alternative methods? Email [email protected].

Accommodations

Reasonable accommodations available. Email [email protected] to discuss.

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