Responsible for the Supply Chain from the service partners to the end customers on a national basis while providing the customers one single point of contact for all topics concerning finished goods and/or visibility items. Plan and manage the logistic capacities and related resources required for these material flows and reporting duties of all processes related to the distribution of products with full visibility and traceability.
Pro-actively engage key customers, in conjunction with the sales organization, to establish and maintain best in class customer collaboration programs that requires knowledge of customer’s practices, needs and strategies as they relate to forecasting, customer ordering processes, stock levels in the trade and/or customer profitability management.
Guarantee top quality of our products that reflects the premium brand of Red Bull along the supply chain and compliance with the local regulations related to food safety, consumer protection and any other relevant regulation for the RB business.
Regularly review logistical network based on business development to ensure planned sales can be executed without constraints. Responsible to build and intensify the relationship with the planning department that ensure proper collaboration and business insights when it comes to logistical capacity planning.
Lead and oversee the relationship with distribution and logistics partners, ensuring operational excellence, cost efficiency, service level performance, and continuous alignment with business objectives. Drive accountability across the distribution network while identifying opportunities to improve execution, optimize logistics flows, and enhance overall supply chain effectiveness.
Standardize and streamline processes according to global standards making sure that the department works with transparent, efficient and effective processes.
Constantly review areas of your department and provide solutions for improvement of processes, structure and enhanced ways of working according to ever changing business requirements.
Act as a catalyst for continuous improvement by identifying and implementing industry best practices, innovative solutions, and benchmark processes that drive operational efficiency, scalability, and business performance. Foster a culture of excellence and continuous development, challenging existing ways of working and leading initiatives that elevate the team, capabilities, and supply chain organization to the next level.
Lead, develop and maintain a top-quality Logistics & Customer Service Team.
ORDER TO CASH PROCESS FOR FINISHED GOODS AND VISIBILITY ITEMS
Control and set up procedures in terms of managing orders, credit notes, penalties and trade allowance.
Optimize the process through standardization and automatization of related workflows within SAP or other IT tools.
Maximize customer order fulfillment.
LOGISTICS AND QUALITY RELATED ACTIVITIES
3PL Management and keep in permanent contact with all service providers in terms of SLA’s, contractual obligations and KPI’s. Alignment with Purchasing for supplier compliance.
Responsible for logistic budget planning, efficient use of the resource and logistic costs monitoring. Implement cost saving programs.
Initiate and participate in logistics tenders and benchmark activities.
Ensure and retain the right balance between service levels of Red Bull partners and related costs incurred.
Ensure accuracy of stocks and product age with regular stock reconciliations.
Pallet management.
Field samples management as per RBHQ guideline.
Overall customer support in addressing new requirements related to quality certificates.
Act as first point of contact towards the customers, for all issues related to the order to deliver process
Ensure compliance to the Red Bull quality standards for all POS/VISIT and finished products (temperatures, humidity, warning & blocking guidelines, ….).
Ensure product is handled during the full Supply Chain under local control in line with Global Quality standard (traceability, transport and storage).
PROCESSES, SYSTEMS AND MISCELLANEOUS
Make sure to deliver month end closure processing.
Support in providing required documentation and reporting during Internal and External Audits (Inventories, Orders, Invoices, …).
Maintain Systems and Database integrity.
Document and updated of local processes.
Usage of standard reporting. Recommend improvements in current reporting. Standardize local specific reporting. Recommend improvement based on the reporting.
Apply professional Project management and install continuous process improvement cycle.
MANAGEMENT OF THE TEAM
Direct management of the day to day logistic planning and execution, dealing with any logistics and customer service queries in a timely and professional manner.
Ensure that Customer Service organization is in line with objectives, propose and implement changes.
General administration of the team through team leadership and being able as well to stand in for all team roles if required.
Set up of target setting and review of performance.
Create a team spirit and a positive and service oriented working atmosphere.
Ensure proper development plans for all the team members and nurture for succession preparation.
Apply on company website Panama City, Panamá Province, Panama Remote (Country) Full-time
Red Bull is hiring a Customer Service and Logistics Manager
About company
The Media Technologies Engineer will work under the direction of the Manager of Media Technologies, supporting the Red Bull Media House (RBMH) infrastructure and post-production operations. This position is part of the enterprise IT department and will collaborate closely with both the IT infrastructure team and RBMH teams.The Media Technologies Engineer will be responsible for maintaining, troubleshooting, and deploying 24/7 post-production media systems that provide secure, highly available editing and finishing workflows. These systems include shared storage, media asset management, ingest and transcoding services, non-linear editing (NLE) applications, and archiving/backup platforms.The ideal candidate will have hands-on experience with modern post-production workflows in both on-premises and cloud-connected environments.
Job Description: POST-PRODUCTION INFRASTRUCTUREMonitor system health and availability in a 24/7 post-production environment and respond to incidents.Support Elements and Dell PowerScale shared storage, including permissions, performance tuning, and client connectivity.Provide connectivity support for editing workstations, edit bays, and finishing suites (Windows and macOS).Support media asset management, including content indexing, search, and retrieval workflows.Support recording, ingest, transcoding, proxy generation, and media delivery tools and services.Maintain archive and backup workflows, including restoration, retention management, and overall media lifecycle management.POST-PRODUCTION WORKFLOW SUPPORTSupport the Media Technologies Manager in collaborating with editors, producers, and finishing teams to define and maintain day-to-day workflows.Troubleshoot issues with non-linear editing (NLE) applications—especially Adobe Premiere, Avid Media Composer, and DaVinci Resolve—as well as related integration points (including storage, MAM, transcoding, and review systems).Help optimize workflows for content handoff among field, post-production, and distribution teams.Provide end-user training and guidance on post-production systems and best practices.Offer direct technical support and collaboration to the Director of Post-Production and the post-production team to meet delivery deadlines and workflow requirements.Drive continuous improvements in system reliability, performance, and user experience.Provide event and on-location support for production workstations, end users, and recording workflows as needed.Stay current with post-production technology trends and standards and share relevant insights with the team.Assist in evaluating new tools and vendors, including performing basic testing and gathering stakeholder feedback.IT INFRASTRUCTUREExperienced in troubleshooting and configuring Linux, Windows, and macOS systems.Skilled in deploying, patching, and managing workstations and servers (both physical and virtual) using client management tools.Proficient in troubleshooting and configuring network services and devices (with a preference for Cisco) that support media workflows.Collaborates with enterprise support partners to define, implement, and maintain standards.Maintains on-premises and remote data center racks, cabling, and media technology equipment.Committed to continually enhancing digital security across post-production infrastructure and workflows.WAYS OF WORKINGWork collaboratively across functions with stakeholders in post-production, production, and IT.Provide regular updates and escalate risks, incidents, and decision points to the Media Technologies Manager as needed.Experience with ticketing systems and Agile/SCRUM methodologies is a plus.Communicate directly with end users to diagnose issues, set expectations, and provide status updates.Able to work effectively both as part of a team and independently as a self-starter.
Qualifications: Strong understanding of production and post-production workflows, frame rates, codecs, and common media file formatsExtensive experience with creative workstation and server hardware in both physical and virtual environments5+ years of experience with IT infrastructure, including networking, servers, storage, and backup solutions5+ years of experience administering and troubleshooting Linux, macOS, and Windows, including deployment/imaging and endpoint management toolsSolid understanding of network topology and network troubleshooting (Cisco experience preferred)Experience with virtualization platforms (preferably Dell VxRail/VMware) and data center infrastructureExperience working with cloud services and environments, including cloud storage and compute resourcesScripting and automation experience is an advantageWorking knowledge of IT Service Management processes, including Incident, Problem, and Change managementDemonstrated ability to collaborate across teams in a global organization and to adhere to shared standardsStrong communication, documentation, and customer support skills, with an approachable, team-oriented mindsetStrong analytical, organizational, and prioritization skillsWillingness to work outside core business hours when necessaryBachelor’s degree or equivalent relevant professional experience
Additional Information: This position is open to U.S. citizens, U.S. permanent residents, or individuals who are currently authorized to work in the United States on a valid visa.
The base salary range for this position is $112,000 - 168,000 + cash incentives. Actual salary offers may vary based on work experience. The base pay range is subject to change and may be modified.
Our current Benefits include:
Comprehensive Medical, Dental and Vision Plans, 401k Match, Family Leave, PTO & Paid Holiday Schedule, Pet, Legal, and Life Insurance, Tuition Reimbursement (Benefits listed may vary depending on the nature of your employment and/or work location)Red Bull North America, Inc. is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, age, or any other classification protected by Federal, state, or local law. We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
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