Requirements

Excellent communication and interpersonal skills
Fluent in written and spoken English
Proven success in a fast-paced support environment
Exceptional verbal and written communication skills to provide clear, articulate and kind customer support in technical instructions via phone support, email, and live chat
Able to efficiently manage multiple tasks at the same time and utilize personal judgment to take initiative
Driven to dig into the details of a system or process to solve customer problems
Displays a passion for what you do while upholding personal and corporate integrity
Excitement to learn new technologies and help customers succeed
3+ years of customer support experience
Email, phone and/or live chat experience dealing with complex issues, troubleshooting, and problem resolution, preferably with software
Fluent in written and spoken English and Spanish
Bachelor’s degree or an equivalent combination of education and experience

Nice to Have

A third language is a plus
Zendesk, LiveAgent or Jira experience is a plus

Work Arrangement

Remote (City/Region) — Bogota, Medellin, Cali, Barranquilla

About You

- You have relentlessly high standards - many people may think your standards are unreasonably high. You are continually raising the bar and driving those around you to deliver great results. You make sure that defects do not get sent down the line and that problems are fixed so they stay fixed. - You’re not bound by convention - your success—and much of the fun—lies in developing new ways to do things - You need action - speed matters in business. Many decisions and actions are reversible and do not need extensive study. We value calculated risk-taking. - You earn trust - you listen attentively, speak candidly, and treat others respectfully. - You have backbone; disagree, then commit - you can respectfully challenge decisions when you disagree, even when doing so is uncomfortable or exhausting. You have conviction and are tenacious. You do not compromise for the sake of social cohesion. Once a decision is determined, you commit wholly. - You deliver results - you focus on the key inputs and deliver them with the right quality and in a timely fashion. Despite setbacks, you rise to the occasion and never settle.

Compensation and Benefits

- Salary: $3.000.000 COP monthly - Performance bonus of 15%-25% of the monthly salary - Benefits: Remote role - Additional benefits after review of the perfomance.

Additional Information

Remote, work-from-home
Must work from Bogotá, Colombia, can't work outside of the country
3-4 training weeks
Full availability first 2 months, no vacations could be approved in this period
Fixed shift, based in Central Standard Time
Fluent in written and spoken English and Spanish (a third language is a plus)
Zendesk, LiveAgent or Jira experience is a plus