Responsibilities
- Deliver excellent customer support via email, live chat, and voice channels, ensuring a positive and professional experience.
- Resolve customer inquiries accurately and efficiently, aiming for resolution on the first contact whenever possible.
- Handle customer interactions according to service standards, SLAs, and quality expectations.
- Manage complaints and escalations professionally, following internal procedures and guidelines.
- Keep accurate customer records in CRM and ticketing systems.
- Assist customers with account, order, payment, technical, and service-related questions.
- Identify recurring issues and propose improvements to relevant stakeholders.
- Adhere to data protection, security, and confidentiality requirements.
- Meet individual and team performance targets, including productivity, quality, and customer satisfaction metrics.
- Stay updated on products, processes, and systems through ongoing training.
Benefits
- Remote working
- Attractive hourly rate
Work Arrangement
Remote (Worldwide) — Portugal
How you’ll know you’re successful
- You consistently meet or exceed KPIs and quality standards
- Training is completed on schedule and understanding is demonstrated
- You deliver your own responsibilities reliably and proactively
Hiring process
- Initial assessment
- First interview
- Final interview with senior management and/or client
Other
- Language requirements: Danish C2, English proficient
- Working hours: some flexibility available
- Equipment: ability to work from home using your own device
- Additional hours may be available at times
- Hiring process: Initial assessment, First interview, Final interview with senior management and/or client
