Responsibilities
- Assist customers fluent in German or English through email, live chat, and phone support
- Collaborate with team members to achieve high customer satisfaction and meet performance targets
- Translate marketing materials and customer feedback surveys into the local language as needed
- Handle customer account inquiries and management tasks
- Adhere to company guidelines on player security, safeguarding, and responsible gambling practices
Benefits
- 28 days of paid vacation annually
- Relocation support covering flights, a financial bonus, and temporary housing
- Hybrid work setup allowing flexibility between office and remote
- Comprehensive health and life insurance with access to an in-house doctor
- Annual €400 allowance for wellness activities
- €300 one-time payment to support home office setup
- Free weekday lunches from Monday to Friday
- Exclusive discounts on company products and services
- Invitations to team events and corporate gatherings
- Positive workplace culture aligned with core company values
Work Arrangement
Hybrid
Other
- Start date available every second week, with training provided upon onboarding
- Work schedule follows a rotating shift pattern to support customer needs
- Position based in Malta, St Julians
- Generous relocation package available for eligible candidates
