Williams Lea by RRD is hiring a Customer Service Account Specialist

RRD has an immediate opening for a Customer Service Account Specialist in our Houston, TX facility!! TYPICAL HOURS ARE M-F from 7am - 4pm. Position Summary The goal of the position is to support the Customer Service Manager and thereby provide the customer with a level of service and support which meets customer requirements and expectations. RESPONSIBILITIES Engage customers to gather job requirements and translate customer requirements into detailed manufacturing/kitting instructions and shipping/postal instructions for the disposition of the customers’ products. Make suggestions to customers regarding workflow/process improvements to proposed jobs to maximize the benefits to both the customer and the company. Provide quality review for other Print Production Specialists to ensure all information is accounted for and accurate before the commencement of production. Ensure job instructions are entered and verified in the various manufacturing systems and queued into the production schedule. Provide pre-sales support with customers and discuss the manufacturing capabilities and requirements needed to produce a successful job. May mentor junior level Print Production staff or work on special projects. Compile data regarding A/C activity such as Customer Feedback, Invoice and Payment Status, changes to Production Schedule and Forecast from customer. Coordinate components with internal plants and external vendors as required. Coordinate the resolution of customer or manufacturing issues with customer jobs. Engage appropriate departments to verify the issue and determine the root cause. May make recommendations to management on appropriate responses to issues that are in the best interest of the customer and the company. Communicate with customers regarding the resolution of issues. Monitor the progress of jobs throughout production, confer with manufacturing operations on counts and final runs, and ensure the final product meets customer requirements and company standards. Tally the final production runs and work performed to assemble paperwork for billing purposes. Lead job duties Ensure that needed resources and tools are available to complete daily work assignments. Maintain current knowledge of all operating procedures, policies, written instructions, and other directives. Ensure that work schedules will be covered during approved absences and unplanned absences. May check work to ensure work sequences, procedures, methods, and deadlines have been met. Report to the supervisor on the status and progress of work and causes of work delays.