About the Role
Act as the primary contact for Dutch-speaking customers, handling inquiries and driving sales through excellent service and product knowledge.
Responsibilities
- Respond to customer questions via phone, email, and chat in Dutch
- Assist clients with order processing and tracking
- Resolve complaints with a solution-focused approach
- Promote products based on customer preferences
- Maintain accurate customer interaction records
- Escalate technical issues to appropriate departments
- Follow up on unresolved cases promptly
- Provide feedback on recurring customer concerns
- Stay updated on product features and updates
- Ensure compliance with service level agreements
- Handle returns and exchanges according to policy
- Educate customers on product usage and benefits
- Identify sales opportunities during support interactions
- Uphold brand values in every customer touchpoint
- Collaborate with team members to improve service quality
- Meet performance targets for response time and resolution
- Adapt communication style to customer tone and needs
- Maintain confidentiality of customer data
- Use CRM tools efficiently for case management
- Contribute to onboarding and training materials
Compensation
Competitive salary with performance-based incentives
Work Arrangement
Remote position with flexible hours
Team
Part of a global customer experience team focused on quality service
Our Values
- We believe in meaningful experiences over transactions
- Respect, mindfulness, and authenticity guide our actions
- We celebrate diversity and inclusive collaboration
- Sustainability is central to how we operate
- Personal growth is encouraged and supported
What We Offer
- Work-from-home setup allowance
- Annual learning and development budget
- Health and wellness programs
- Employee discount on products
- Birthday and holiday gifts
- Flexible time-off policy
- Mental health support resources
- Regular virtual team events
Not applicable for remote roles
