Responsibilities
- Deliver prompt and accurate resolutions to account, order, and billing inquiries from sales teams
- Manage large volumes of internal account-related operations
- Handle subscription order processing
- Set up and activate customer accounts
- Oversee invoice handling and related tasks
- Follow up on failed payments and coordinate collections
- Process renewals that lack active management
- Advocate for customer needs within the team, highlighting areas for service enhancement
- Collaborate with peers, team leads, and managers to exchange best practices and support ongoing improvements
- Attend daily standups, regular team meetings, and knowledge-sharing activities
- Create and maintain internal support resources such as Confluence pages, instructional videos, tutorials, workflows, and best practices for customer support and training
Work Arrangement
Remote (Worldwide) — India
Team
Remote team with global presence, reporting to a UK-based manager and supported by EU and US operations teams
Responsibilities
- Deliver prompt and accurate resolutions to account, order, and billing inquiries from sales teams
- Manage large volumes of internal account-related operations
- Handle subscription order processing
- Set up and activate customer accounts
- Oversee invoice handling and related tasks
- Follow up on failed payments and coordinate collections
- Process renewals that lack active management
- Advocate for customer needs within the team, highlighting areas for service enhancement
- Collaborate with peers, team leads, and managers to exchange best practices and support ongoing improvements
- Attend daily standups, regular team meetings, and knowledge-sharing activities
- Create and maintain internal support resources such as Confluence pages, instructional videos, tutorials, workflows, and best practices for customer support and training
Work Arrangement
Remote (Worldwide) — India
Other
- Night Shift
- Reports to Customer Operations & Support Manager (remote, UK based)
- Collaborates with globally distributed Support Specialists
- Proactively identifies and implements improvements to scale customer operations processes
- Receives guidance and support from existing Operations Leads and Specialists on EU and US teams
