Responsibilities
- Manage a large number of low-spend accounts within either the small-to-mid or enterprise customer segment.
- Proactively detect and report potential risks that could result in customer attrition.
- Develop strong client relationships by addressing challenges, offering solutions, and uncovering growth opportunities.
- Act as the customer advocate by gathering feedback on products and operations and relaying it internally.
- Deliver consistent, high-quality customer experiences in daily interactions.
- Collaborate with internal teams to ensure prompt handling of customer inquiries and requests.
- Encourage the use of platform functionalities that improve user experience and increase retention.
Benefits
- Eligibility for stock grants based on role, employment type, and geographic location.
- Additional benefits and perks tailored to employment status and country of residence.
- Fully remote work flexibility, with optional access to WeWork spaces.
Work Arrangement
Remote (Worldwide)
Other
- Fluency in both French and English is required.
- As a fully remote organization, AI-powered deepfake and fraud detection tools are used to verify candidate identity and interaction authenticity during assessments and interviews.
- The hiring process includes Automated Employment Decision Tools (AEDT) and AI systems to evaluate candidates by experience, technical skills, and qualifications.
- Final hiring decisions always involve human review and oversight.
- Personal data submitted by candidates is not used to train AI models.
- For applicants in New York City: In compliance with NYC Local Law 144, an independent bias audit of the AEDT has been completed; audit results are accessible via Ashby and Covey.
